shipping FAQs

do you ship outside of australia?

Yes, we currently deliver to the following countries: Australia, Bangladesh, Belgium, Bulgaria, Canada, China, Estonia, France, Georgia, Germany, Greenland, Hong Kong, Iceland, Indonesia, Ireland, Italy, Japan, Liechtenstein, Luxembourg, Macao, Malaysia, Malta, Myanmar (Burma), Netherlands, New Zealand, Norway, Philippines, Poland, Serbia, Singapore, Slovakia, South Korea, Spain, Sri Lanka, Sweden, Switzerland, Taiwan, Thailand, Ukraine, United Kingdom, United States of America, Vietnam.

If you are located elsewhere, please contact us to make an enquiry and we will try to assist you.

when will my order be shipped?

Orders placed Monday - Friday (excluding public holidays) will be dispatched within 2 business days. Orders placed on Friday after 5PM AEDT will be processed the following week. 

how long does it take to deliver?

Estimated shipping times*


Standard: 2 - 7 business days

Express (Metro): 1 - 2 business days

Express (Regional/Rural): 1 - 3 business days

New Zealand

Standard: 5 - 10 business days

Express: 3 - 5 business days


Standard: 6 - 11 business days

Express: 4 - 6 business days


Standard: 9 - 14 business days

Express: 4 - 6 business days


Standard: 7 - 12 business days

Express: 5 - 7 business days


Standard: 8 - 13 business days

Express: 4 - 6 business days

*please note, the above estimates exclude processing time.

how much are shipping costs?

Shipping rates vary depending on the size of your order & delivery address.

All orders $100 and above include free standard shipping within Australia. Make sure to double check your shipping address when placing an order.

how will my order be shipped?

All orders are shipped through Australia Post.

do you ship to po box addresses?

Yes, Australia Post delivers to PO Box addresses.

i haven't received my order?

Customers will receive an email directly from Australia Post with a shipping tracking number. This tracking number will only display information once the order has been collected and scanned. For questions or concerns about delivery, please contact Australia Post. For all urgent matters please contact us directly